Get answers to common questions

Some frequently asked questions to help you

Sizing

Sizing

What size do I need? Just like humans, dogs are unique. It is important that you measure your dogs neck to ensure you get the correct size. Find our size guide here internal://96463682-2a5b-408f-b889-c4e385cec1b3

Shipping

Shipping

We use Royal mail for shipping. Different options are available at checkout.

 

Secure Payment

Secure payment

Payment is made either via a secure ecommerce platform or PayPal and your transaction information is not shared with us

Quality

Quality

Our products are made by hand just for you. We use high quality materials to enable us to provide you with the high quality products you expect from Harvey Oliver.

Returns

Returns

If you have any problems contact us and we will provide the best solution for you. 

View our returns policy here:internal://abc547b0-f85a-4e94-b963-ab84b2b6c597

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